Pick-up & delivery
Pick-up & Delivery Policy
How online orders, catering and wholesale deliveries work at Empanadas Factory.
Last updated: 21 October 2026
In short
- Online orders: free pick-up from Rozelle or Alexandria.
- Choose a pick-up day from today up to 7 days ahead.
- Catering delivery is available by arrangement and quoted separately.
- Wholesale customers receive scheduled deliveries through Ordermentum.
1. Online orders: pick-up only
Orders placed on this website are for pick-up from one of our Sydney stores. We do not deliver online retail orders to home addresses.
- Rozelle — 130 Victoria Road, Rozelle NSW 2039 · (02) 8056 2496
Mon – Fri 6:00am – 8:45pm · Sat 7:00am – 8:45pm · Sun 8:00am – 3:45pm - Alexandria — 105 McEvoy Street, Alexandria NSW 2015 · (02) 8034 3569
Mon – Sat 8:00am – 10:00pm · Sun 8:00am – 4:00pm
Opening hours may change on public holidays; any changes are announced on our social media.
2. Choosing your pick-up day
At checkout, select your store and a pick-up day from today up to seven days ahead. Same-day orders are prepared as quickly as possible; for large orders please allow extra time or call the store. Collect during the store’s opening hours on the day you selected.
3. Collecting your order
- Tell the team your order number or the name on the order.
- If you chose “Pay in store at pick-up”, payment is made at the counter.
- Check your order before you leave. If something is missing, let us know straight away.
- Someone else can collect for you — just give them your order number.
4. Uncollected orders
Our food is prepared fresh. Orders not collected on the selected day may not be held and may not be refundable, except where the Australian Consumer Law requires. If you can’t make it, call the store as early as possible and we’ll try to help.
5. Frozen packs and food safety
Frozen products should be kept frozen. Take them home promptly and store them in the freezer at -18°C or below. Follow the cooking instructions on the pack and do not refreeze once thawed.
6. Catering delivery
Delivery for catering and events is available within Sydney by arrangement. The delivery fee, time window and address are confirmed in your catering quote. Large orders need advance notice. Please make sure someone is available to receive the order at the agreed time.
7. Wholesale and foodservice delivery
Businesses buying wholesale receive scheduled deliveries according to their delivery area and order frequency. Order cut-off times, minimum orders and delivery days are set out in your trade account on Ordermentum. Products are delivered frozen; please check and store them immediately on arrival and report any issue on the same day.
8. Problems with an order
If anything is wrong with your order, contact the store or email info@empanadasf.com with your order number. See our Terms & Conditions for refunds and your consumer rights.
Questions?
We’re happy to help.
Email info@empanadasf.com or call Rozelle (02) 8056 2496 · Alexandria (02) 8034 3569.
